Shipping & Returns
For any further information please refer to our terms of service. By placing an order with us we assume you have read and understood these.
If you have any queries related to shipping/delivery just drop us an e-mail or fill out the form on our contact page.
All our packaging materials for shipping are recyclable. Once your item/s have arrived please help us to re-use or recycle them.
Shipping
Post and courier services
Small items/Homewares [currently UK & EU ONLY]
UK
Small items -Royal Mail Tracked 48 shipping - £6.00
Lighting/plinths - Parcelforce 24/48 Tracked shipping - £12.00
EU - **COMING SOON**
Live shipping costs will be calculated at checkout - giving you a real-time charge depending on weight, distance and parcel size.
All shipments will be sent tracked.
***Please note that any taxes/duties due will need to be paid for on the arrival of your parcel to the destination country.***
Furniture/Large items [currently UK ONLY]
Courier services - we offer a flat rate of £50 to cover packing materials and baseline fees from our service providers. Once production is complete we will send an email to arrange a delivery date.
Where possible we try to keep limited numbers of some small items/homewares in stock however, most pieces in our collection are made to order. All product details and up to date lead times will be listed on the product pages in our online shop. Please ensure you have checked this and are happy with the timeframe for delivery before completing your purchase.
Stocked products will be shipped within 5 working days.
We will notify you once it is on the way, and a tracking number will be provided with every notification of dispatch.
Local delivery
We offer free local delivery to all CT post codes [CT 1 - 21].
Once your order is ready to make its way to you we will be in touch to confirm a date and time slot for delivery to take place. This will take place Monday-Saturday between the hours of 10:00-18:00.
Please include necessary details in advance to ensure a successful delivery such as access information, parking etc.
We will be unable to leave deliveries in a safe place so please ensure someone is available to accept the delivery.
Returns
We hope that you will love your purchase from us. If you would like to return an item please notify us in writing by email to - hello@blocandboon.co.uk.
We offer a 7 day grace period for any large made-to-order furniture pieces ordered. After this time we are unable to offer refunds, as production of your piece will have already been scheduled and underway.
For small items and homewares - we can accept a return within 14 days of receiving your piece/s as long as they are in unused, undamaged, re-sellable condition. We are unable to offer a refund or exchange after this period.
Any item not in its original condition, damaged or returned more than 14 days after delivery will only qualify for a partial refund.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We advise you to use a trackable shipping service as we can not process a refund until we receive your returned item safely.
Once your return is received, we will send you an email to notify that we have received your item and the full amount will be applied to your original payment method, minus the original shipping costs, within 5-7 business days.
We put an enormous level of care into every product we make, but of course, will take full responsibility for production defects. Production defects are issues such as failed joints or cracks that are a result of the production process. We reserve the right to exchange or remedy any such issues prior to a refund or other agreed solutions.
We do not accept returns or refunds based on variations in grain, colour, knots and other character markings.
We take extraordinary care to crate and pack our work in a way which prevents any damage in transit. Once shipments leave our workshop, we cannot be held responsible for goods that are no longer in our care. It is your responsibility to inspect the item/s upon delivery, and any damaged goods should not be signed for. Should your product not arrive in perfect condition, please contact us within 48 hours with a photograph of the item and we will be able to advise on the best solution, including return or repair options.
For care assistance, we have some simple tips and cleaning instructions which can be found on our website here. We also have a more comprehensive guide available on request, but if you need a hand or any advice, just email us and we'll be happy to assist.